We at The Mindfulness Project (London Mindfulness Centre Limited dba The Mindfulness Project) and our contracted affiliates (“TMP”, “we”, “us”) take the privacy of our visitors and customers very seriously. This privacy notice (“Notice”) provides information about data we collect, use, and store, and our commitment to protecting personal information and handling it with care.
This Privacy Notice applies to personal information we obtain from individuals through our websites, products, services, and web-based applications (collectively, the “Services”). When you access or use our Services, you acknowledge that you have read this Notice and understand its contents. Your use of our Services and any dispute over privacy is subject to this Notice and our Terms & Conditions.
We may change this Notice from time to time by updating this page. It is important that you check back periodically and make sure that you have reviewed and are happy with the most current version of this Notice.
We collect information about you when you register with us or place an order for products or services. We also collect information when you complete forms, surveys, provide feedback, email us, or supply us with information by other means during the course of our communications. Website usage information is collected using cookies. See dedicated section below for a full list of the cookies collected through our website.
We may process certain types of personal data about you as follows:
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms on our website or by corresponding with us through Livechat, post, phone, email or otherwise. This includes personal data you provide when you:
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To communicate with you as a prospect customer and to register you as a customer. |
(a) Identity (b) Contact |
Legitimate interests and performance of a contract with you. |
To process your order or request and to deliver products/services to you including: (a) Manage payments, fees and charges (b) Sending necessary communication before, during, and after the Services are deliver. |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (e) Financial Data and Transaction Data |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To conduct necessary participant screening for private and group courses/sessions. |
(a) Identity (b) Contact (c) Profile (d) Sensitive personal history information |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to protect the interests of each individual and the rest of the group by ensuring everyone is fit to participate in the programme for which they registered). |
To run classes, talks, events or 1:1 sessions which you have purchased or registered for. This may include sharing your data with third parties who are hosting or delivering the service. |
(a) Identity (b) Contact (c) In some cases, sensitive personal history information |
Necessary to fulfill a contract and for our legitimate interests as a business to be able to contact you regarding this service and track attendance. |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (c) Send you invitations to upcoming events |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (e) Financial Data and Transaction Data |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy |
To deliver relevant website content and programme announcements to you and measure or understand the effectiveness of the notices we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods, services, positions, events and other news that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop and promote our products/services, business operations and positions and grow our business) |
You will receive marketing communications from us if you have:
We will not share your personal data with any third party for marketing purposes, unless we have your express opt-in consent before doing so.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at friend@londonmindful.com at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
We may share Personal Information in the following ways:
Some of the external sub-processors outline above may be located outside the European Economic Area (EEA), so their processing of information on our behalf will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure that a similar degree of protection is afforded to it and made in line with data protection laws. Unless there is another legitimate basis, our international transfers of personal data are based on the EU Commission’s standard contractual clauses or where applicable US Privacy Shield or corresponding certification procedures ensuring the adequate level of protection.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
However, please note that booking an event held outside the European Union, or purchasing goods to be sent to an address outside of the European Union, may require us to transfer your data to third parties outside the European Union, for example to the event venue, for the purpose of fulfilling our obligations under the contract, and you consent to this where purchasing goods or services in the above circumstances.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at friend@londonmindful.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Most websites you visit use cookies to improve your user experience by allowing the website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What Cookies Do
Cookies have lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site, for example, even after you “log in,” if you move to another page it won’t recognise you and it won’t be able to keep you logged in.
How We Use Cookies
We use different types of cookies to enhance and improve your experience, including through the following:
CATEGORY OF USE | DESCRIPTION |
---|---|
Security | We use cookies to enable and support our security features, for example: to authenticate Members, prevent fraudulent use of login credentials, and protect Member data from unauthorized parties. |
Preferences | When you are signed in to your account, cookies help us display the correct information and personalize your experience, by providing you with features, insights, and customized content. They can also help you fill out forms more easily, e.g., RFI forms. Loss of the information stored in a preference cookie may make the Site experience less functional, but should not prevent it from working. |
Session State | We collect information about how our Users and Members use and interact with the Site. This may include the pages Members visit most often and when and where Members get error messages. We use these “session state cookies” to help us improve our Site and Services. Blocking or deleting these cookies will not prevent the Site from working. |
Analytics | These cookies help us learn how our Site performs in different locations. We use cookies to understand and improve our Services and features. |
Third-party Cookies We Use
Trusted partners like LiveChat, Mailchimp, Agile CRM, Google Adwords, Facebook Advertising, and analytics companies like Google Analytics may also place cookies on your device. Please read our partners' privacy policies (linked below) to ensure that you're comfortable with how they use cookies.
Disabling Cookies
Some people find the idea of a website storing information on their computer or mobile device to be intrusive, particularly when this information is stored and used by a third party without them knowing. Although cookies are generally quite harmless, you may not, for example, want to see advertising that has been targeted to your interests using your browser history. If you prefer, you may choose to block some or all cookies, or even to delete cookies that have already been set; but you should be aware that you might lose some functions of the website.
If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine. To opt-out of third-parties collecting any data regarding your interaction on our Site, please refer to their websites for further information.